A Subscription Box is a curated box of 3 to 5 products of a certain category (eg. Cosmetics , Beauty , Jewelry , Chocolates , Diabetic, Organic etc).Every month different products are selected in that category to be added in the box and delivered to your home.SUBSCRIPTIONS
What are the different Subscriptions available for Subscription Boxes?
There are 4 types of subscription plans available.
- Monthly – 1 Month
- Quarterly – 3 months
- Half Yearly – 6 Months
- Yearly – 12 Months
The subscriptions will be billed for the entire period of subscription when you place the order.
The cancellations are accepted if you send a request before the deadline of the 15th of the expiring month.When will my I receive my Subscription Box?
For all subscriptions made till 25th of the present month the Subscription Boxes will be shipped between the 8th and 10th of the following month and it will reach you in 3- 5 business days.What are the products included in the Subscription Boxes?
Every month the Subscription Boxes will contain a selection of 3-5 products chosen specifically for you in that category.Are these samples?
Some of the products included in the Subscription Box are samples and others are full products .The details can be found in the each of the subscription boxes description.What are the Brands included in the Subscription Box ?
We do partner with many international brands and want to make the best global products available and affordable for people to try and experience .Can we know the products available in the Subscription Box ?
The real surprise is the wait for the Subscription Box to arrive each month filled with the best products for you. The list of products in the Subscription Box will be available on the website once they are shipped each month. Also you can check the previous boxes online to know of the products. We can assure you will get the best quality products.Can I Change Plans
Yes.Send us a mail to email@example.com before the 25th of the month.Is there any way I can opt for my subscription on hold?
Unfortunately, currently we are not able to hold subscriptions. But you can cancel your subscription for a period within the deadline and then add a new subscription later when you want to receive the subscription boxes.
GIFT SUBSCRIPTIONWhat is Gift Subscription?
When you buy a box for someone else and gift them it is gift subscription.
It is only one time payment and does not renew after the subscription period .Gift subscriptions cannot be extended or cancelled. The recipient can subscribe again after the expiry of the gift subscription and become a regular subscriber.What are the other features associated with a gift box?
We can customize the box with the products of your choice. It can be gift wrapped with a greeting card along with a message at a charge.When will you ship the first gift box?
The first gift box will be shipped on the date of your choice. Please allow 7-10 business days for delivery. We will send you a shipping notification via email for the same to both the subscriber and the recipient.Do you ship the Gift Boxes Globally?
At present we ship only in India .
If you are interested to receive any Box Internationally please send a mail to firstname.lastname@example.org with your complete delivery address and we will send you a quote for the same with the courier charges.I love the products in my box ! Where can I purchase additional items from the box?
All the products will be available online along with many other international brands at economical prices.
The Subscription box’s insert includes more detailed product and brand information. At times we even include special coupons or offers from our featured brands.Do you send the same products in all the Subscription Boxes?
No. At times there will be variations in the products but they will be mostly similar. But we are confident we will send you the best quality products. We also assure that the same product will not be send twice .Can the Subscription Boxes be Customized?
Sorry currently we are not able to customize boxes on an individual basis. But we hope to come with customized boxes very soon. If you are interested to add brands that you like , please send us a mail to email@example.com with your valuable feedback.
But the occasion boxes and corporate boxes can be customized based on your requirements.What if the samples I don’t Like ?
We are sorry for that and would appreciate your feedback so that we can improve from our side. But we will appreciate if you can share it with some of your good friends.
PERSONAL DATAIs it possible to change my personal data ?
Yes you can do the necessary changes after logging in to your account and do the editing. Alternatively you can send us a mail to firstname.lastname@example.org and we can update it for you.Will you share my personal information?
No , We do not share customer information with any third parties .We use your Contact Data primarily to contact you when necessary, including to remind you of upcoming or special offers
We may share information with governmental agencies or other investigation agencies that help us in fraud detection or prevention. We may do so when it is permitted or required by law, protect against or prevent actual or potential fraud , unauthorized transactions , any investigating fraud that has already taken place or respond to claims that any posting or other content violates the rights of third-parties.
PAYMENTSWhat are the payment methods available ?
We accept payments by Debit cards , Credit cards , Net Banking Bank , Wire Transfer , Direct Bank Deposit and Prepaid gift coupons and PayPal for international customers.Can I join if I don’t have a credit card?
You can also do a direct deposit to our bank account. Send us a mail with your order reference and we will share the banking details.Do you have cash on delivery facility ?
Unfortunately at present we do not offer cash on delivery. But the facility will be made available soon.When is the payment debited from my account ?
The payments are debited based on the choice and value of your subscription plans.
The payment is debited at the time of check out .
Do you have any hidden charges ?
There are no hidden charges. All Taxes and VAT are already included in the price .Do you charge any taxes?
Yes , GST is added in the billing.I am having issues with my payment on checkout
Send us a mail with the reference to email@example.com to check on the problem.Is it safe to order online ?
We implement a variety of security measures to maintain the safety of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be completely secure .Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
You can also make payments through Direct bank deposit.
CANCELLATIONSCan I Cancel my Subscription ?
Yes. We're sad to see you go, but you can send us a mail to firstname.lastname@example.org to cancel your valid subscription and we will refund the balance amount after deducting the months you have received the subscription boxes. Please note that the request for cancellation has to be submitted by the 25th of the month.
You will receive a cancellation confirmation to ensure your account is cancelled.
We will not be able to cancel once the subscription boxes have been shipped.
COUPONS AND GIFT CARDS REDEMPTION
Coupon RedemptionHow to redeem the coupon code?
Enter the code during the checkout process under coupon code.The voucher code does not work?
It is possible that the voucher code is valid for only certain products. Another reason can be that is has been already expired. Drop us a mail at email@example.com so that we can resolve it.Can I make use of many voucher codes for a single purchase order?
Sorry.Only one voucher code is valid for one order.What can I use my loyalty points for?
Your loyalty points can be used to pay for any products on our website. Loyalty points are valid for one year.Where do my loyalty points come from?
You receive loyalty points when you make a purchase. You also get reward points for referral, social media activities etc. Check the free rewards icon for more information.Can I have my loyalty points out in cash?
Loyalty points can never be paid out in cash nor can it be transferred to another customer.
FEEDBACK AND REVIEWS
Hi , I love to give feedback.
We thank you and appreciate you for that . We do welcome all your suggestions and ideas because that will help us give you better products .Drop us a mail with your thoughts to firstname.lastname@example.org or can find share also on the social media.Can I submit reviews for the products?
Yes.We welcome you to share and write reviews for the products. The product reviews will be checked for any inappropriate content before being posted. Also we don’t encourage anonymous postsDo you have any other questions ?
If you have any questions not found here in the FAQ,we are more than happy to answer them. Please drop us a mail at email@example.com or use the contact form to reach us.