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Returns 

Subscription Boxes cannot be exchanged and are non refundable once they are shipped. However, if the product is damaged, defective or send due to our error we will send a replacement 

Gift products - Returns 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange We accept returns as long as the product has not been opened , used or tampered and in the same condition that you received it. 

It must also be in the original packaging. 

However, if the product is damaged we will send you a replacement Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. 

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Please check your fragrance orders carefully, as fragrances CANNOT be returned under any circumstances due to certain restrictions. Please ensure that items are packed securely to prevent any damage in transit. 

We also suggest sending via registered or insured post so the parcel can be traced. To complete your return, we require a receipt or proof of purchase.You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. 

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

There are certain situations where only partial refunds are granted (if applicable).Any item not in its original condition, is damaged or missing parts for reasons not due to our error We are happy to refund postage costs if the item is defective or sent due to our error. 

If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 7 calendar days of receipt. If there are any issues with your order, drop us a mail at [email protected] and we will do our best to solve the same.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will inform you of the process.

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Cancellations for Gift products 

You can request to cancel your order through the Contact Us page within 24 hours of the order being placed. Any request received after that we will attempt to change but regret in most cases order packing and dispatch will already have taken place. 

If you still have any more query please drop us a mail at [email protected] and we will respond within 24 hours.

 

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